Terms & Conditions

PRICING

All prices shown are in New Zealand Dollars and inclusive of GST (Goods and Services Tax) of 15% but exclusive of delivery charges. We reserve the right to alter prices on the site without notice. Where your order is accepted, the price of a product displayed on the website at the time the order is received will be accepted and honoured as correct.

PAYMENT

We accept Visa and MasterCard. Goods will only be dispatched once full payment has been received. An automatic email confirmation of the order will be sent to the customer’s registered email address.

CANCELLATION OF ORDERS

In order to provide our customers with the quickest possible delivery, most orders will be shipped within 24 hours after order details have been verified and payment has been received. If customers would like to cancel an order, you are requested to contact Rawdons within 24 hours of placing your online order. Requests for cancellation will be considered on a case-by-case basis and Rawdons will exercise its sole discretion in determining whether an order placed through the site may be cancelled.

AVAILABILITY OF PRODUCTS

Rawdons will always endeavour to carry full stock, however we may encounter surges in demand which means we might occasionally run out of stock. In such circumstances the customer will be advised of the delay, the length of the delay and given product alternatives or the option of placing the product on backorder.